Wednesday May 31, 2023

Employee Experience ＞ Customer Experience

For many years the phrase "The customer is always right" has been something that managers have touted and employees have rolled their eyes at. And even more recently, in light of the entitled customer era, the customer is most definitely not always right. In this episode of the People Centric Podcast we talk about why it is more important to focus on the Employee Experience and not the customer experience, because, after all - the employees are the ones who make the experience for the customer. Listen now to find out more! 

 

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